FAQs

Frequently Asked Questions

What material are Lu’la hijabs made from?

Our collections are crafted from carefully selected, high quality fabrics designed for both comfort and elegance.

Our bamboo modal hijab sets are made from premium bamboo modal, known for its softness, breathability, and lightweight feel. It sits gently against the skin while maintaining a smooth and elegant drape.

Our liquid jersey hijabs are made from a soft, stretch infused jersey fabric, offering a silky smooth texture with a fluid, structured drape. Designed for everyday ease, it is breathable, comfortable, and stays in place with minimal effort.

Each piece is thoughtfully created for women who value simplicity, quality, and refined modest style.

What is included in a hijab set?

Our hijab sets include:

• One bamboo modal hijab
• One matching undercap

The undercap is designed to help keep your hijab secure and comfortable throughout the day.

Are the hijabs suitable for everyday wear?

Yes. Our hijabs are designed to be lightweight, breathable, and comfortable, making them suitable for both daily wear and special occasions.

The fabric drapes beautifully while remaining easy to style.

How do I care for my hijab?

To maintain the quality of your hijab, we recommend:

• Hand wash or gentle cold machine wash
• Wash with similar colours
• Do not bleach
• Air dry or lay flat to dry
• Iron on low heat if needed

Proper care will help maintain the softness and longevity of the fabric.

Where do you ship from?

All orders are shipped from Sydney, Australia.

How long does shipping take?

Orders are processed within 3 - 5 business days.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

Delivery times may vary depending on your location and courier services.

Will I receive tracking for my order?

Yes. Once your order has been shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Do you accept returns?

We accept returns within 7 days of receiving your order, provided the item is unworn, unused, and in its original packaging.

Due to hygiene reasons, items that have been opened from their package and or worn cannot be returned.

Please refer to our Return & Refund Policy for full details.

What if my order arrives damaged or incorrect?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product so we can assist you with a replacement or refund.