Terms of service

 

Last updated: March 5, 2026

Welcome to Lu’la. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or purchasing from us, you agree to be bound by these Terms.


General Conditions

By using this website, you confirm that you are at least the age of majority in your state or territory of residence in Australia, or you have given consent for a minor to use this site under your supervision. We reserve the right to refuse service to anyone for any reason at any time. You agree not to use our products or website for any unlawful purpose or to violate any applicable laws or regulations.


Product Information

We make every effort to display our products as accurately as possible. However, colours and appearance may vary slightly depending on device screens and lighting. All product descriptions and prices are subject to change without notice. We reserve the right to discontinue products at any time.


Orders and Payment

By placing an order through our website, you agree that:

  • All information provided is accurate and complete.

  • Payment must be received in full before an order is processed and shipped.

  • We reserve the right to cancel or refuse any order if we suspect fraud, unauthorised activity, or an error in pricing.

If an order is cancelled after payment, a full refund will be issued.


Shipping

Shipping times provided are estimates only and may vary due to courier delays or circumstances outside our control. Lu’la is not responsible for delays caused by shipping carriers once an order has been dispatched. Customers are responsible for providing accurate shipping information.


Returns and Refunds

Our Return and Refund Policy forms part of these Terms of Service. Under Australian Consumer Law, customers are entitled to a repair, replacement, or refund for goods that:

  • Are faulty or defective

  • Are not as described

  • Are not of acceptable quality

  • Do not perform as expected

Nothing in these Terms excludes or limits your rights under Australian Consumer Law. For change-of-mind purchases, returns are subject to our Return Policy.


Intellectual Property

All content on this website, including logos, images, designs, graphics, and text, is the property of Lu’la and may not be copied, reproduced, or used without written permission.


Limitation of Liability

To the maximum extent permitted by law, Lu’la will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.


Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on this website.


Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: contact.lulaau@gmail.com